I spent many years as a counsellor with the Australian Federation of Aids Organisations and the Victorian Aids Council. In the Northern Territory I started the HIV/AIDS information hotline and worked in rural areas and with First Nations people. I have also provided LGBTI counselling for the Gay and Lesbian Switchboard, where I trained the telephone counsellors for many years. I have a total of 30 years experience in telephone counselling.
I am currently the senior financial counsellor for the National Debt Helpline telephone financial counselling service, based at the Consumer Action Law Centre in Melbourne. I have been a financial counsellor for seven years.