- Part 1 describes the privacy policies for people ringing the National Debt Helpline phone number of 1800 007 007
The National Debt Helpline is a group of not-for-profit organisations working under a common banner to help Australians solve their debt problems. There is one separate organisation in each State and Territory in Australia. When a caller rings the National Debt Helpline phone number (1800 007 007), the call will be automatically directed to the organisation in the State/Territory where the call is made.
The National Debt Helpline (NDH) website (www.ndh.org.au) is operated by Financial Counselling Australia Ltd (FCA).
FCA operates the website on behalf of the services delivering financial counselling through the national phone number – 1800 007 007. These services are:
2.2 Accessing the NDH websites
The NDH website has been set up to provide people with information about credit and debt issues and the role of financial counsellors.
2.3 Collection and use of personal data
The NDH website does not collect or record personal information.
In the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server’s records.
2.5 Collection and use of site visit data
The following non-personal information is automatically recorded by our website’s server for statistical and system administration purposes only:
- the address of your server
- the date and the time you visited the NDH website
- the pages you accessed and downloaded
- the address of the last website you visited
- your operating system
- the type of browser you are using.
To the extent that this data could make individuals identifiable, the NDH service will not attempt to identify you unless necessary to investigate a breach of law or regulation.
2.6 Further information or complaints
If you require any further information about this website or have a complaint about it, please contact:
Financial Counselling Australia