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Know your rights

Debt can be very stressful and tricky. The good news is that there are extensive laws in place in Australia to protect you as a consumer.

As you browse through the pages on this site, you'll see a 'Know your rights' section that tells you about your rights relating to specific debt situations.​

Below is a snapshot of the common ones.

Know your rights

Credit Law

The credit law applies to loans and leases for personal purposes. It also applies to finance brokers. Some of the important rights you have are:

  1. Disputes about your loan can be decided in free external dispute resolution
  2. A right to request financial hardship and have the decision reviewed and decided in external dispute resolution
  3. At least 30 days to fix a default on your loan
  4. Being given information about the terms of your loan and access to copies of loan documents and account statements on request

 

Debt collection

The Australian Consumer Law and the ASIC Act requires that you're treated in a fair and reasonable way when you owe a debt. The ACCC/ASIC Debt Collection Guideline is a practical guide to the legislation by the regulators on what can and can't be done by creditors or debt collectors when collecting a debt. It covers your rights to:

  1. Be treated fairly and not be harassed or coerced
  2. Make reasonable repayment arrangements
  3. Only be contacted at reasonable times and not too often

 

Utilities

You have the right to:

  • Apply for and not be refused a reasonable repayment arrangement if you're struggling to pay your bills
  • Notice before disconnection
  • Access to free external dispute resolution (in most cases)

 

Payday loans

Payday (short term) lenders must not:

  1. Provide you with an 'unsuitable' loan (i.e. one you can't afford to pay and/or doesn't meet your needs)
  2. Take security for the loan
  3. Charge an amount above the interest/fees cap