Contact the issuing enforcement agency
Call the issuing agency as soon as possible and ask for a payment plan based on what you can afford to pay (from Step 2).
The agency can't refuse to offer you a payment plan if you hold:
- a pensioner concession
- a healthcare card
- a Veterans’ Affairs Concession Card
If you don’t hold one of these concession cards, you may still apply on the basis of financial hardship. When talking to the agency, it's important you have evidence that demonstrates why you're in financial hardship and what you can afford to pay (see Step 2).
Sometimes you can reduce fines by completing community service or certain courses. Ask if this option is available.
If the agency agrees to a payment plan:
- Start making the repayments as soon as possible (and definitely by the date you agreed)
- Stick to the arrangement
- If you know you might miss a payment, call as soon as possible to explain why. Failure to stick to the plan may mean extra penalties