In every state/territory in Australia, there are rules about when and how you can be disconnected. Your provider must offer you hardship assistance (on request) and give notice before disconnection.
If you've received a disconnection notice:
- Contact your utility provider immediately
- Tell them you’re in financial hardship
- Ask them not to disconnect you
- If the energy provider says it will proceed with disconnection, lodge with the Energy and Water Ombudsman.