Your first step is to immediately contact the energy provider and request a reconnection.
If they refuse to reconnect you, contact the Energy and Water Ombudsman in your state/territory immediately.
- try to arrange for reconnection
- help you negotiate repaying your energy debt
- investigate whether the company followed the correct process for disconnection (Victorians may be eligible for compensation payment if the correct process wasn't followed)
If the Ombudsman isn't able to help you, call to speak with one of our financial counsellors on 1800 007 007.