Let the CSA know you're behind with your payments
If you're in arrears with your child support payments, let the CSA know so you can make an arrangement to repay them. The agency may allow you to clear the arrears over an extended period of time whereby you pay a certain amount per fortnight on top of what you are already paying.
If your circumstances have changed and your income has dropped, you can also request that the CSA use an estimated adjusted taxable income to calculate your child support payment (see below).
Adjusting your taxable income
If your circumstances have changed and your income has fallen, you can request that the CSA use an estimated adjusted taxable income to calculate your child support payment, if:
- your child support payments are based on a tax return or advice to CSA of your adjusted taxable income for the year
- your current adjusted taxable income is at least 15% lower than the income used in the assessment
- you lodged an estimate for the current period more than two months previously because of changed circumstances, and the new estimate is for a different amount.
You may not be able to request that the CSA use an estimate of your adjusted taxable income for any part of your assessment period that is based on:
- an agreement between yourself and the other parent
- a determination made under the change of assessment process
- a court order.
If you're in this situation, contact us on 1800 007 007.