Contact

Complaints and feedback

When things go wrong, please let us know

National Debt Helpline Complaint Policy

Financial counsellors have a code of ethics and must keep up their training to provide you with a professional service. However if something has gone wrong, please tell us. If the financial counselling has made a difference, we'd love to hear from you too.

How do you make a complaint? You need to contact the organisation in your state that runs the phone service. The National Debt Helpline is a group of not-for-profit organisations working under a common banner to help Australians solve their debt problems. There is one organisation taking your calls in each state and territory in Australia. When you ring the National Debt Helpline phone number (1800 007 007), the call will be automatically directed to the organisation in the state or territory you are calling from.

 

State/Territory

Organisation

Link to Complaints and Feedback Policy

Tasmania

Anglicare Tasmania

Complaints policy

Victoria

Consumer Action Law Centre

Better Place

Complaints and Feedback 

Feedback

New South Wales

Financial Rights Legal Centre

Uniting

Contact/complaints

Complaints policy (see also privacy policy)

ACT

CARE Financial Counselling Service

Complaints policy

Queensland

Uniting Care Community

Complaints policy

Northern Territory

Somerville Community Services Inc

Complaints policy

South Australia

Salvation Army

Complaints

Western Australia

St Vincent de Paul

Complaints Policy