Contact

Complaints and feedback

When things go wrong, please let us know

National Debt Helpline Complaint Policy

Financial counsellors have a code of ethics and must keep up their training to provide you with a professional service. However if something has gone wrong, please tell us. If the financial counselling has made a difference, we'd love to hear from you too.

How do you make a complaint? You need to contact the organisation in your state that runs the phone service. The National Debt Helpline is a group of not-for-profit organisations working under a common banner to help Australians solve their debt problems. There is one organisation taking your calls in each State and Territory in Australia. When you ring the National Debt Helpline phone number (1800 007 007), the call will be automatically directed to the organisation in the State or Territory where you are from.

 

State/Territory

Organisation

Link to Complaints and Feedback Policy

Tasmania

Anglicare Tasmania

https://www.anglicare-tas.org.au/page/your-rights

Victoria

Consumer Action Law Centre

http://consumeraction.org.au/complaints-and-feedback/

New South Wales

Financial Rights Legal Centre

http://financialrights.org.au/about-us/contact-us/ ‚Äč

ACT

CARE Financial Counselling Service

http://www.carefcs.org/complaints-policy.html

Queensland

Uniting Care Community

https://uccommunity.org.au/online-form

Northern Territory

Somerville Community Services Inc

http://www.somerville.org.au/node/708/attachment

South Australia

Salvation Army

Your Right and Responsibilities

Western Australia

Financial Counsellors Association of WA

Complaints Policy