How the National Debt Helpline works
When you're in financial trouble your first port of call should be the National Debt Helpline. If you can't find the answer to your situation on our website, call 1800 007 007. One of our trained financial counsellors will assess your situation and provide you with free advice to help you move on.
If your matter is more complex, they can refer you to your closest face-to-face financial counselling service.
They'll also put you in touch with the right service you require, such as legal services, crisis food and accommodation services, and health services.
Read more about what our financial counsellors do
Who you'll speak to when you call the National Debt Helpline
Our financial counsellors are non-judgmental, qualified professionals who work in community organisations across Australia. They're also very good listeners.
Meet some of our financial counsellors
How long the helpline call takes
The length of your phone financial counselling session will depend on your individual enquiry. Our financial counsellors may arrange to call you back for a longer chat if needed, or they might ask you to pop in to see a counsellor in your local area if your situation is more complex.
When you call, try and have the following to hand:
- details of your income
- a list of all debts
- copies of (or information about) all loan agreements
- details of current and outstanding bills
- copies of (or information about) any court documents you've received
- letters about bills and debts that seem urgent
If you don't have everything, don't worry. We'll work through it with you when you call.
When you can call the National Debt Helpline
You can call the National Debt Helpline from 9.30am to 4.30pm Monday to Friday.
This website has been developed thanks to a generous grant from Financial Literacy Australia Ltd. The National Debt Helpline has ongoing support and funding from both the federal government's Department of Social Services and the state governments of Victoria and NSW.